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Zelle®

Quickly send or receive money right from your 元素 mobile app.

Download our Mobile Banking App to Enroll

Zelle®

快速,安全,方便的汇款方式-可在元素利记和移动应用程序中使用

Zelle®的主要特点

  • — Send money directly from your account to theirs — typically in minutes.1
  • 安全 — Send or receive money right from your 利记app官网 mobile app. 不共享账号.
  • 容易 — Send money to almost anyone you know and trust1 只使用电子邮件地址或U.S. 手机号码.

Zelle®是什么?

Zelle®是一种快速、安全、简便的方式,可以在美国几乎任何银行账户之间直接汇款.S.通常在几分钟内1. 只需要一个电子邮件地址或U.S. 手机号码,你可以把钱寄给你信任的人,不管他们的银行在哪里1.

如何使用Zelle®?

You can send, request, or receive money with Zelle®.

  • 首先, log into 元素 online banking or the mobile app, select "Transfers & 支付" from the menu, and then "Send 钱 with Zelle®". 输入您的电子邮件地址或U.S. 手机号码, receive a one-time verification code, 进去, 接受条款和条件, and you’re ready to start sending and receiving with Zelle®.

    如果您还没有,请下载我们的手机银行应用程序开始.
     
  • 使用Zelle®汇款, 只需从您的移动设备的联系人中选择一个人(或添加一个可信的收件人的电子邮件地址或U.S. 手机号码),添加你想发送的金额和可选备注,查看,然后点击“发送”." In most cases, the money is available to your recipient in minutes1.
  • 使用Zelle®要钱, 选择“请求," select the individual from whom you’d like to request money, 输入您想要的金额, 包括一个可选的注释, 查看并点击“请求”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. 手机号码,那么你可以用自己的手机号码发送请求.
  • 要收钱, just share your enrolled email address or U.S. 与朋友联系,让他们用Zelle®给你汇款. 如果您已经注册了Zelle®,您不需要采取任何进一步的行动. 这笔钱通常会在几分钟内直接汇入你的元素账户1.

如何开始使用Zelle®?

这很容易- Zelle®已经在元素移动应用程序和利记中可用! 检查我们的应用程序或在线登录,并按照几个简单的步骤今天注册Zelle®.

如果您还没有,请下载我们的手机银行应用程序开始.
 

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What if I get an error message when I try to enroll an email address or U.S. 手机号码?

您的电子邮件地址或U.S. 移动电话号码可能已经在其他银行或信用合作社注册了Zelle®.

If you would like to move your email address or U.S. 您最初加入Zelle®的金融机构的手机号码, 在Zelle®注册过程中,当出现提示时,只需点击“Transfer”,并确认您所需的更改.

Once you transfer your email address or U.S. 手机号码, it will be connected to your bank account at 元素, and you can start sending and receiving money with Zelle® right away.

Zelle®是如何工作的?

When you enroll with Zelle® through the 元素 mobile banking app, 你的名字, the name of your bank/credit union, 以及美国邮政的电子邮件地址.S. 您注册的手机号码与Zelle®共享(不共享敏感的帐户详细信息-保留与元素).

When someone sends money to your enrolled email address or U.S. 手机号码, Zelle®查找其目录中的电子邮件地址或手机号码,并通知元素的传入付款. We then directs the payment into your 元素 account, all while keeping your sensitive account details private.

我的信息安全吗??

Keeping your money and information safe is a top priority for 元素. When you use Zelle® within our mobile app or online banking, 我们使用与保护您的元素帐户安全相同的技术来保护您的信息.

Who can I send money to with Zelle®?

你可以寄钱给朋友, 家人和其他你信任的人,即使他们有不同的银行或信用合作社1.

因为钱会在几分钟内直接从你的元素账户转到另一个人的银行账户1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. 手机号码.

I’m unsure about using Zelle® to pay someone I don’t know. 我该怎么办??

如果你不认识这个人,或者不确定你是否会得到你所付的钱(例如), items bought from an online bidding or sales site), 你不应该使用Zelle®.

这些类型的交易具有潜在的高风险(就像把钱寄给一个你不认识的人也是高风险一样). 例如,元素和Zelle®都没有为使用Zelle®进行的任何授权付款提供保护程序, 如果您没有收到您所支付的项目或项目不像描述或您所期望的.

What types of payments can I make with Zelle®?

Zelle® is a great way to send money to family, 朋友, and people you are familiar with such as your personal trainer, 保姆或邻居1.

因为钱会在几分钟内直接从你的元素账户转到另一个人的银行账户1Zelle®只能用于向朋友,家人和您信任的其他人汇款.

例如,元素和Zelle®都没有为使用Zelle®进行的任何授权付款提供保护程序, 如果您没有收到您所支付的项目或项目不像描述或您所期望的.

Can I pay a small business with Zelle®?

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. 如果有的话, 你可以直接在元素手机应用中使用他们的电子邮件地址或U.S. 手机号码.

元素和Zelle®都不提供与Zelle®进行的任何授权付款的保护计划, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. 汇款时的手机号码.

我可以在国际上使用Zelle®吗?

为了使用Zelle®, 发送人和接收人的银行或信用合作社账户必须在美国.S.

我可以取消付款吗?

如果您汇款的人尚未注册Zelle®,您只能取消付款. 检查是否由于收款人尚未登记而导致付款仍未结清, 你可以去你的活动页面, choose the payment you want to cancel, and then select "Cancel This Payment." If you do not see this option available, 请利记的会员支持团队,电话800-621-2105,以帮助取消未决付款.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. 汇款时的手机号码.

If you sent money to the wrong person, 请立即致电我们的会员支持团队800-621-2105,以便我们为您提供帮助.

Are t在这里 any fees to send money using Zelle®?

元素不收取任何费用1 to use Zelle® with your 元素 checking account.

Are t在这里 any limits for sending and receiving money with Zelle®?

您可以发送的金额和频率由每个参与的金融机构设定. To determine 元素 send limits, call our member service at 800-621-2105.

T在这里 are no limits to the amount of money you can receive with Zelle®. 然而, 记住,给你汇款的人很可能有他们自己的金融机构对他们能给你汇款的金额的限制.

What if I want to send money to someone whose bank doesn’t offer Zelle®?

您可以在Zelle®网站上找到参与银行和信用合作社的完整列表 在这里.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, 您的收件人仍然可以通过下载Zelle®Android和iOS应用程序使用Zelle®.

注册Zelle®应用程序, your recipient will enter their basic contact information, 一个电子邮件地址和美国.S. 手机号码, and a Visa® or Mastercard® debit card with a U.S. 美国账户(不包括美国账户).S. 领土). Zelle®不接受与国际存款账户相关的借记卡或任何信用卡.

Will the person I send money to be notified?

是的! They will receive an email or text message notification via the email or U.S. 手机号码 they used to enroll with Zelle®.

Someone sent me money with Zelle®, how do I receive it?

如果您已经注册了Zelle®,您不需要采取任何进一步的行动. 这笔钱通常会在几分钟内直接汇入你的元素账户1.

If you have not yet enrolled with Zelle®, follow these steps:

  1. 点击通过电子邮件或短信收到的付款通知中提供的链接.
  2. 选择元素
  3. 按照页面上提供的说明进行注册并收到付款. Pay attention to the email address or U.S. 您收到付款通知的手机号码-您应该使用该电子邮件地址或U.S. 手机号码 to ensure you receive your money.

How long does it take to receive money with Zelle®?

用Zelle®汇款通常在几分钟内就能收到.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. 入学后, the money will be sent directly to your recipient’s account通常在几分钟内.

如果您的付款正在等待, 我们建议您确认汇款对象已在Zelle®注册,并且您输入了正确的电子邮件地址或U.S. 手机号码.

If you’re waiting to receive money, 您应该检查是否通过电子邮件或短信收到付款通知. If you haven’t received a payment notification, 我们建议跟进发件人,以确认他们输入了正确的电子邮件地址或U.S. 手机号码.

还是有问题? Please give us a call toll-free at 800-621-2105.

它是如此方便,我的朋友或勤杂工谁总是在我的房子工作收发钱.

——罗斯·G. | 2005年加入至今
  1. 1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.

    Zelle及其相关商标由预警服务公司全资拥有, LLC and are used 在这里in under license.